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Emergency Services Director

Virginia Beach VA
About the Company:
For more than 30 years, this client has provided high quality, award winning disaster cleanup, mitigation, and restoration services for both commercial and residential properties. We are a locally-owned, Virginia Beach-based company with multiple offices in our service area covering Virginia Beach, Newport News, Hampton, Norfolk, Chesapeake, Williamsburg, Richmond, Charlottesville and the surrounding towns and cities.
We provide emergency mitigation services 24/7/365 capable of responding to any size or complexity of property damage, biohazard containment or cleanup. Since 1990, over 45,000 clients have benefited from our expertise.

Director Responsibilities:
• Oversee all daily operations of the Emergency Services Department
• Work alongside the leadership team to develop and accomplish vision for the department
• Create all processes and procedures to meet department goals
• Develop detailed training and continuing education process that supports onboarding of new hires and long-term development of technicians and leadership within the department
• Analyze department data to create financial goals and strategize for definitive growth
• Conduct performance reviews and hold staff members accountable utilizing EOS processes
• Identifying and solving department issues
• Establish and maintain professional relationships with clients and staff
• Maintain relationships with clients and find creative ways to help expand the organization
• Attend and host workshops, lectures, and training sessions wherever possible.
• Write, edit, and send estimates for mitigation work

• Proven track record of leadership through consistent delivery and company development
• MUST have proven success managing a $10M+ department.
• Excellent verbal, written, telephonic, and interpersonal communication skills
• Experience speaking to larger groups of employees or clients in various forums
• Proficient in MS Office and related software systems that allow for utilization of systems such as Xactimate, Docusketch, and MICA to create peak department performance
• High organization and multitasking skills from proven experience
• A growth mindset as indicated by prior experience
• Motivational and leadership skills with a track record of personal development

• Competitive pay
• 100% paid healthcare premium
• Vision/Dental/Life insurance
• 401(k)
• Flexible Spending Account
• Home Ownership Program