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IT Service Desk Associate

Tacoma WA
About the Company:

A highly experienced Managed Service Provider (MSP) providing fully integrated solutions for leading businesses in the Pacific Northwest. The company offers a broad array of technology business solutions including managed service plans, consulting, computer network design and implementation, hardware and software procurement, documentation services and Web design, Internet and Web hosting, employee training and much more. For over 30 years they have been specialists in IT for complex industries, including healthcare, manufacturing, finance, legal but serving most all industries, as well as offering consulting that includes network, security, healthcare compliance assessments, office moves, special projects and others.

About the Position:

Hiring for an IT Service Desk Associate (Tier 1), responsible to take care of clients by answering, analyzing and prioritizing client communications that may describe issues they are experiencing with their hardware, software, networking and any other computer related technologies, including phone systems. This role provides the first steps in understanding what the company does, how it is done, and it offers the foundation knowledge for upward mobility within the company.


Minimum 1 year in an MSP support environment.

Minimum 2 years customer service experience.

Possess a valid CompTIA A+ certificate, or equivalent professional, industry recognized certification(s). If no certification, the ability to acquire same within 90 days of hire.

Knowledge of Windows networking such as DHCP, DNS, subnets, gateways, etc..

Ability to troubleshoot Windows desktop and office productivity applications such as Microsoft Windows 10, Windows 7, Microsoft Office 365 suite, enterprise client applications, printers and mobile devices.

Knowledge of creating, deploying, and troubleshooting desktop OS or image issues and applying Windows Security patches and antivirus software.

Experience installing and supporting client devices’ operating systems and standard applications.

Experience (or willing to learn) to create and update technical documentation.

Proficient at Windows Operating Systems (Windows 10), Office 365 suite (including Word, Excel, Outlook, & Teams), Mobile Devices, and other enterprise software.